Unique customer experiences for unique hyper sports cars!

In terms of construction, design and manufacturing processes, Bugatti boasts the leading minds in the automotive industry, the finest materials and the most modern performance innovations. The end result is unparalleled driving pleasure that calls for an equally high-quality range of services for Bugatti owners. In 2021, Bugatti has expanded its customer experience for owners of its unique hyper sports cars with additional offers, with the focus on maximum peace of mind. With the introduction of the "Passeport Tranquillité" service program, owners of the Chiron1 and Veyron models whose vehicles are no longer covered by the original service package have the option of extending their expired service package by a further two or four years. The Passeport Tranquillité program, open to customers anywhere in the world, includes all standard servicing and maintenance services. If you want to get rid of any worries, you can optionally include the tire service in the program. For Bugatti customers who own more than one model, there is a multi-owner package to choose from, which covers their entire Bugatti vehicle collection for an individually tailored flat rate.

Bugatti Customer Service

On the European mainland, in the Middle East and in Asia, Bugatti customers can also take advantage of the extended service offer in connection with "Passeport Tranquillité". This option will soon also be available for the USA. For example, Chiron customers can purchase an additional four-year service package that covers all pre-approved repairs and extends the life of the vehicle beyond the standard four-year warranty and service period offered by Bugatti (analogous to an extension of the initial four-year warranty coverage). Anyone who owns a Veyron - including models that are more than 4 years old - can opt for a new extended service package, which covers the entire mechanical and electrical system for either two or four years and thus the competent service and security of the manufacturer granted. Such a comprehensive range of services is virtually unknown in the automotive industry, let alone in the hyper sports car segment. Not surprisingly, the Passeport Tranquillité service program has grown in popularity with the global customer base throughout 16.

Bugatti's global service partner network continued to grow in 2021. A new partner in Bahrain was added, bringing the full customer experience for Bugatti owners to customers in that region. Under the umbrella of Behbehani Brothers - a leading automotive company in Bahrain - a dedicated team of aftersales and service experts offers Bugatti owners the full range of maintenance and servicing services in a dedicated workshop, carried out by extensively trained Bugatti technicians with original accessories to be executed.

Through the Bugatti aftersales service, first-time owners and also all those who buy used Bugatti models - such as Veyron and Chiron - have access to a complete catalog of accessories to convert their vehicle. For example, the original factory specification of a Veyron can be adapted according to the personal preferences of its new owner and created in his individual color or design concept. Since all modifications are carried out by a team of experienced Bugatti technicians, every vehicle remains a genuine and faithful Bugatti down to the last detail. The extensive range of accessories for the Chiron and Veyron, such as horseshoe variants, brake caliper colours, exhaust tip styles, engine covers, center console inlays and rim designs, to name but a few, are available from every Bugatti partner. The Chiron can also be retrofitted with upgrade packages such as the Performance and Sport packages to further optimize the driving experience for customers.

Constant development and striving for perfection

The range of services for Bugatti owners will continue to grow in 2022: Customers will have more opportunities to get to know the magic of the brand. They are available from Bugatti Customer Service anywhere in the world. Working with the experienced technicians at Bugatti's historic château, Veyron and Chiron owners can take advantage of further customization options for their vehicles: such as redesigning the interior of their vehicles with completely new colors and materials, adding new accessories and even the bodywork with a Choice of updated finishes and colors to remodel. The possibilities are nearly unlimited.

Chiron owners even have the option of officially converting their vehicle into a Chiron Sport2. The Chiron Sport, presented for the first time at the Geneva Motor Show 2018, was a more agile reinterpretation of the Chiron, with driving characteristics suitable for the racetrack and more dynamic performance. Every Chiron that is converted by the Bugatti experts in Molsheim then receives official Chiron Sport status.

Anyone who has always dreamed of buying a Bugattis will find out in 2022 that there are now many ways to make this dream come true. For the first time, customers configuring a new Chiron have the option to secure additional services and warranties by entrusting their vehicle to Bugatti's care and service for eight years for a flat fee. In addition, a new certified used car program will be launched shortly, allowing potential customers to purchase a pre-owned Bugatti masterpiece with certification through our global distribution partners. Every certified used vehicle undergoes a 110-point check carried out by qualified Bugatti technicians. Also included is an annual inspection and 12-month bumper-to-bumper warranty for every Chiron model, and a 12-month limited electrical and mechanical warranty for the Veyron.

Of course, that wasn't the end of it!

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