Recently updated on July 5, 2021 at 11:48 am
Workshops that work with BILSTEIN products can look forward to more than just detailed installation instructions and training courses from the in-house academy. If things don't go any further, Technical Support will be happy to help. The service is mainly used by car dealerships from Germany, Austria and Switzerland - but also from the international environment. Regardless of whether there are problems in the USA, South Africa, Japan, Singapore or even Trinidad: Mustafa Yavuz and his team from Technical Support take care of the matter. The department consists of experienced automotive specialists and foremen as well as service technicians who can communicate with the workshops on an equal footing. Regular training courses keep your knowledge up to date. Contact Technical Support: Tel. 02333 791-4222 or e-mail to technik@bilstein.de.
BILSTEIN Technical Support
The spectrum of requests for help ranges from the upside down spring plate to construction-related rumbling noises in a Golf VII with multi-link rear axle. In the latter case, the high-performance BILSTEIN B6 shock absorber was the solution. Overall, it can be said that more and more questions revolve around high-tech chassis with air springs or active dampers. “For example, Porsche drivers want to know whether our shock absorbers are compatible with the standard PASM. The answer is yes, because our products always support all factory features, "reports Mustafa Yavuz:" Workshops, on the other hand, are often interested in the subject of calibration of assistance systems for chassis modifications. This is necessary, for example, when lowering the vehicle so that the regulation is not restricted. "
the classic car is also an issue
At the other end of the timeline are questions about everything Oldtimer. “Often it is about retrofitting our high-performance shock absorber B6 and possible effects on the H license plate. But worries are unfounded, as the gas pressure technology used was already available when the classics in question were built, ”explains Mustafa Yavuz. But special requests are also an issue: a customer recently wanted to implement a motorsport identifier for the chassis of his historic BMW E9. That's why I first listen carefully to determine which properties are expected from a chassis product, ”says the BILSTEIN expert. Mustafa Yavuz: “In the end it is important to me that people are satisfied. If there is criticism, let's take it to heart and try to get to the bottom of the matter. "
Of course, that wasn't the end of it!
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