The concept with which the DA Direct advertises in car insurance. As one of the leading motor vehicle insurers on the market, this statement is not just an advertising slogan, but the business practice of the insurance company. Customer service and quick problem solving for insurance benefits and cost coverage ensure customer satisfaction. Anyone who is still insured too expensive can take advantage of the opportunity to switch and obtain their personal offer from DA Direkt.
Premium and benefits meet requirements
In an insurance comparison, DA Direkt has the edge. Anyone looking for cheap car insurance in the areas of liability or comprehensive insurance will automatically come across this insurer. Another advantage for customers who can do without personal agency support and on-site advice is that all matters can be handled online or by phone. The claims department is available around the clock, including public holidays and weekends. Here the policyholder secures a clear advantage with high savings in time and money. An essential decision criterion when changing insurance or taking out a new car insurance are the benefits.
Here, DA Direkt offers a comprehensive portfolio of contract-included services in liability, in partial and comprehensive insurance. The favorable premiums for comprehensive services are possible, since no agencies have to be maintained and no field staff have to be employed. This is not only an advantage for the policyholder. The DA Direkt employees work with many well-known workshops, so that after an accident, vehicle repairs in a partner workshop of the insurer are often cheaper than in the workshop the customer is looking for.
Handling claims: focus on competence and speed
After an accident or a collision damage, the focus is on quick regulation for the policyholder. The matter is annoying enough that complexity and long waiting times don't add to satisfaction. DA Direkt policyholders can look forward to 24/7 availability and the immediate initiation of all necessary measures. No location-based agency is required for this, because all information and data can be transmitted to the insurer by phone or online. Insurance coverage is rated excellent and has led the Stiftung Finanztest three times in a row. Without delay, the policyholder receives reimbursement of costs, a tip for a cheap repair shop and all information for further processing. When taking out insurance, the focus is on the premium amount and the benefit. Satisfaction will only be achieved in the event of damage and when insurance benefits are requested if high benefits are offered at low premiums. DA Direkt offers a customer-oriented service and is therefore clearly ahead of competitors with agencies in terms of customer service.
