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Recently updated on July 5, 2021 at 11:48 am
Werkstätten, die mit BILSTEIN-Produkten arbeiten, dürfen sich nicht nur über detaillierte Einbauanleitungen und Schulungsangebote der hauseigenen Academy freuen. Wenn es mal nicht weitergeht, hilft der Technical Support gerne weiter. Der Service wird mehrheitlich von KFZ-Betrieben aus Deutschland, Österreich und der Schweiz genutzt – aber auch aus dem internationalen Umfeld. Egal ob es Probleme in den USA, Südafrika, Japan, Singapur oder gar Trinidad gibt: Mustafa Yavuz und sein Team vom Technical Support nehmen sich der Sache an. Die Abteilung besteht aus erfahrenen KFZ-Fachleuten und -Meistern sowie Servicetechnikern, die mit den Werkstätten auf Augenhöhe kommunizieren können. Regelmäßige Schulungen halten ihr Wissen stets auf dem neuesten Stand. Kontakt zum Technical Support: Tel. 02333 791-4222 oder E-Mail an [email protected].
BILSTEIN Technical Support
The spectrum of requests for help ranges from the upside down spring plate to construction-related rumbling noises in a Golf VII with multi-link rear axle. In the latter case, the high-performance BILSTEIN B6 shock absorber was the solution. Overall, it can be said that more and more questions revolve around high-tech chassis with air springs or active dampers. “For example, Porsche drivers want to know whether our shock absorbers are compatible with the standard PASM. The answer is yes, because our products always support all factory features, "reports Mustafa Yavuz:" Workshops, on the other hand, are often interested in the subject of calibration of assistance systems for chassis modifications. This is necessary, for example, when lowering the vehicle so that the regulation is not restricted. "
the classic car is also an issue
At the other end of the timeline are questions about everything Oldtimer. “Often it is about retrofitting our high-performance shock absorber B6 and possible effects on the H license plate. But worries are unfounded, as the gas pressure technology used was already available when the classics in question were built, ”explains Mustafa Yavuz. But special requests are also an issue: a customer recently wanted to implement a motorsport identifier for the chassis of his historic BMW E9. That's why I first listen carefully to determine which properties are expected from a chassis product, ”says the BILSTEIN expert. Mustafa Yavuz: “In the end it is important to me that people are satisfied. If there is criticism, let's take it to heart and try to get to the bottom of the matter. "
Of course, that wasn't the end of it!
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